Importance of having online customer service software in your business.
Customers are the lifeblood of any business – especially when they are just starting out. Without customers, a business would not only fail to thrive and grow – it probably wouldn’t even survive.
Customer service can prove to be quite challenging for businesses – especially if the business is just starting out and does not have many resources.
This is because resources such as time and money are limited during this important stage of a company’s growth curve.
Starting out… Customers will look at your website and decide whether or not they want to order from you, based on how professional your website looks, how easy it is for them to navigate around the site and how user-friendly your online ordering process is and how you care about your customers once they place an order.
Companies that take care of their customers and ensure that the customer gets exactly the right products and the right service will enjoy a huge advantage over the competition and will be rewarded with continued business and referrals.
About Online customer service software:
An online customer service solution is a program-based software system, which has been designed to manage all aspects of your company’s interaction with its customers through email, telephone, live chat, or any other way of communications. In short, it is a powerful tool for increasing customer loyalty by providing support in various modes when it is needed most – when there are problems or issues that need resolving.
The best online customer service software for small businesses.
Based on our research, customer reviews, a number of happy clients, features, etc. We must say that the best Online customer service software for small enterprises, ThriveDesk is unbeatable and the most popular online live chat software available in the market.
Features of ThriveDesk:
– 24/7 live chat.
– Free trial of 14 days. no credit is required.
Remove clutter by automatically directing spam messages to a spam folder.
Support using email, live chat, contact form & API.
Automatically send a copy of all outgoing conversations to a specified email address.
Default status update
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Get real-time app notifications for every update, and email notifications if the customer support member is offline.
Add notes on tickets through the shared inbox which is visible only internally. This is hugely helpful when a team member wants to collaborate with another on a task.
Recall emails that you send out to clients within a pre-configured amount of time if you sent out an incorrect reply or reply by mistake.
You can easily search for tickets using the ticket ID, customer’s name, or keywords in the content.
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent performing worst.
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Get insights on how much of your company’s sales revenue was influenced by Thrivedesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
Set up automated acknowledgment emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgment email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we’re taking care of it right away!
Mobile ready when you step out of the desk
Provide support when you are in bed or away from the desk.
ThriveDesk is a mobile-optimized webchat desktop application that can be accessed wherever you go through your laptop, tablet, or smartphone via an Internet connection. This allows for quick and easy access to customer service no matter where you are! This feature really comes in handy during off-hours when customers need help urgently but cannot reach someone on the phone.
Therefore, ThriveDesk is a must-have tool for all business or company owners and managers who want to increase their customer satisfaction and focus on improving the services they provide.
The free trial allows you access to ThriveDesk without any credit card number required for 14 days.
You can get started with live chat software by simply signing up for an account, then add your website’s URL into the box on the signup page. Once you enter your website’s URL, it automatically detects your brand logo and defaults color scheme.
Customizing the design is easy too, but if you feel like this isn’t enough of a change for you, they also offer tons of customizations options so that you can truly make ThriveDesk yours!